Job Posting: Customer Care Specialist

Full Time Employment: Customer Care Specialist

The Coalition for the Homeless is seeking a full time employee to work 37.5 hours per week. This position will be in The Single Point of Entry / call center. Duties include: data entry, answering phones, making appropriate referrals to homeless shelter and services and meeting with persons presenting at the Single Point of Entry that may be seeking shelter in the Louisville emergency shelter system.

Weekend availability from 9:00 am – 4:30 pm is required as this position is a set schedule for Tuesday through Saturday. Additional hours may be available when staff are sick or on vacation. Applicants must have reliable transportation. 

Applicants should also have a bachelor’s degree or two years’ experience in customer service or social services and familiarity with computer databases such as Microsoft Word and Excel. Applicants must be able to work with diverse people groups and pay attention to detail. We are a diverse workforce striving to increase that diversity and welcome candidates of all ages, races and backgrounds. The starting salary is $33,200 plus benefits.

Please see full job description here.

Interested applicants should submit their cover letter and resume to Anna Clayton